FAQs

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Getting Started

Issues related to getting familiar with the FusiformSCAN App

5 answers
What devices are compatible with FusiformSCAN?
a month ago

The FusiformSCAN app is only compatible with iPhone X series, iPhone 11 series, and iPhone 12 series devices.

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Where can I get access to a mirror to help with scanning?
25 days ago

The mirror can be purchased through the FusiformSCAN app once logged in. A mirror enables the user to take scans of objects much easier while continuing to use the front-facing camera.

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What is the accuracy of the scan take from the app?
a month ago

The FusiformSCAN app measures within 1mm accuracy of any object that the user is scanning.

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What file types are my scans in?
a month ago

Any scans taken through the FusiformSCAN app are downloaded as OBJ or STL files.

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How can I export or share my scan?
a month ago

Users can export scans from the FusiformSCAN app using the export button on the Scan Overview page. The user can also share scans as well from the app.

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Security

Issues related to security and logging in.

2 answers
How can I reset my password?
25 days ago

You can reset your password using the link below.

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Is Fusiform HIPAA Compliant?
a month ago

Yes! Fusiform is completely HIPAA-compliant. Our applications are backed by medical-grade security and durable infrastructure that is easily deployed and scaled.

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